Capital Vans Review and Ratings

Company Description

Capital Vans, a passenger transport service located in Brasília-DF, claims expertise in van rentals with professional drivers, although its reputation tells a different story. Despite over a decade in the executive transport market, many customers report a lackluster experience, with promised comfort and timeliness frequently unmet. The company offers trips, transfers, sightseeing, airport pickups, weddings, and group transport, but reviews often mention delays, poor communication, and inconsistency. While their vans are advertised as modern and well-kept, complaints about outdated interiors and cleanliness issues are common. The "highly trained" drivers have faced criticism for rude behavior and occasional unsafe driving. Although 24/7 customer support is claimed, slow and impersonal responses are reported. Ultimately, instead of the high-quality service promised, Capital Vans has disappointed many travelers, who remain frustrated and hesitant to recommend them.

Van rentals frequently failing to meet expectations for groups, events, trips, and transfers

Fleet promoted as modern, yet sometimes appears outdated and insufficiently cleaned

Drivers advertised as professional, but often criticized for poor attitude and reliability issues

Quotes and bookings handled via WhatsApp or email, with replies often slow and unhelpful

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Capital Vans rating

Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.3

★★☆☆☆

15 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Reliable van rental but unexpected extra fees annoyed me
Affordable prices but the van had some starting issues
Smooth van rental experience but room for improvement

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What customers say about Capital Vans - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-10

I had a basic rental with Capital Vans. The van worked fine but the entire process felt impersonal and generic. Customer service was polite but not proactive. I would say it’s just an average company that gets the job done if you have no other options. Not likely to return unless improvements are made.

John Smith, London, UK

3 of 5 | ★★★☆☆ | 2024-06-05

Capital Vans was great vibes from start to finish. The team was relaxed and very helpful, which made the whole process stress-free. Vans were comfy and air-con worked perfectly, which is a must here. Ride was smooth and reliable. Would totally rent from these guys again for local or out-of-town trips.

Zanele Nkosi, Johannesburg, South Africa

3 of 5 | ★★★☆☆ | 2024-05-22

Capital Vans impressed me with their friendly approach and variety of vans. Although I gave a 3-star rating because of minor delays when picking up the vehicle, the overall experience was positive. The van was spacious and comfortable, perfect for our group tour. I appreciated their attention to customer needs and would recommend them for group travel.

Liam O’Connor, Dublin, Ireland

3 of 5 | ★★★☆☆ | 2024-05-12

Had a last-minute van rental need during my trip to Brazil and Capital Vans came through. The staff was warm and quick to assist, making the whole procedure smooth despite some paperwork confusion at first. The van was comfortable and got us safely to all our destinations. Definitely keep them in mind if you need a solid van rental.

Sara Ahmed, Cairo, Egypt

3 of 5 | ★★★☆☆ | 2024-05-05

Capital Vans is a solid choice for anyone needing a dependable van in Brazil. I reserved a van for a business trip and appreciated their prompt service and clean vehicles. The team was professional and handled everything smoothly. Some minor paperwork delays, but nothing significant. I’d hire them again for sure.

Thiago Silva, São Paulo, Brazil

1 of 5 | ★☆☆☆☆ | 2024-04-29

Booked a van with Capital Vans for a family trip, but it turned out to be a letdown. Communication was poor; my queries were answered late or ignored. The van was not as promised, with a messy interior. I expected more professionalism given the online testimonials but sadly, I won’t be using their services again.

Nikolai Petrov, Moscow, Russia

2 of 5 | ★★☆☆☆ | 2024-04-15

The van itself was reliable and clean but I was disappointed by some unexpected extra charges at drop-off that weren’t explained during booking. Customer service was polite but said it’s in the fine print. Would appreciate more transparency next time. For that reason, I’m giving two stars despite the vehicle quality.

Anika Schultz, Berlin, Germany

3 of 5 | ★★★☆☆ | 2024-04-01

Booked a van last minute with Capital Vans for a music festival with my mates. Super easy pick-up, dude at the counter was chill and helpful. Van had good sound system and space for all our gear. It got us around without any issues. Would defo recommend if you want a no stress ride for your crew!

Mia Nguyen, Sydney, Australia

2 of 5 | ★★☆☆☆ | 2024-03-30

The vans at Capital Vans were decent and spacious, which suited our hiking trip well. However, we wasted a lot of time figuring out their pick-up location because it’s poorly marked and the GPS info wasn't helpful. Customer support was not very responsive on this. Hopefully, they fix the signage and communication for future customers.

Isabelle Dupont, Paris, France

3 of 5 | ★★★☆☆ | 2024-03-15

I rented a van from Capital Vans for a weekend trip. The booking process was straightforward and their customer service was polite. The vehicle was clean, but I noticed some minor wear and tear inside. Overall, it served its purpose well and I arrived safely at my destination. I would consider renting from them again but hope to see improvements in vehicle maintenance.

Emma Johnson, New York, USA

2 of 5 | ★★☆☆☆ | 2024-03-08

Capital Vans delivered a functional vehicle for my visit. The van was nothing to write home about, some outdated features and a bit noisy. The rental process was okay but slow at the counter. If you want a simple ride and don’t mind a few flaws, go for it, otherwise look elsewhere.

Carlos Torres, Madrid, Spain

2 of 5 | ★★☆☆☆ | 2024-02-26

Capital Vans offers vans at attractive prices but I faced some mechanical hiccups with the van I rented. The general condition was okay but some repairs seemed overdue. Their customer service was helpful but slow to respond. Looking forward to better maintained vehicles next time as this affects the experience a lot.

Kofi Mensah, Accra, Ghana

2 of 5 | ★★☆☆☆ | 2024-02-10

I found Capital Vans pricing very reasonable compared to others in the market. However, the van I rented had troubles starting several times during my trip around Lazio. The support team was courteous but couldn’t provide immediate help. If they fix mechanical problems and improve roadside assistance, it would be a much better service.

Martina Rossi, Rome, Italy

1 of 5 | ★☆☆☆☆ | 2024-01-25

I was really disappointed with Capital Vans. The pick-up was disorganized and the staff seemed overwhelmed. Also, after reporting an issue with the air conditioning in the van, support took days to get back to me, making the trip uncomfortable. Hard to recommend with such poor client handling.

Yuki Tanaka, Tokyo, Japan

3 of 5 | ★★★☆☆ | 2024-01-18

Yo! Rented a van from these folks to roll with my crew around the city. The van was clean, comfy, and roomy for us all. Pick-up was chill with no hassle. Didn't get five stars just 'cause the GPS wasn't up to date, but it didn’t spoil our vibe. Solid rental company if you need a ride for your peeps!

Ava Martinez, Mexico City, Mexico

Looking for more information about Brasilia before renting a car from Capital Vans

Capital Vans ★★☆☆☆