Mietwagen Gelnhausen Review and Ratings

Company Description

Mietwagen Gelnhausen is a small regional car rental company in Gelnhausen, Germany, struggling to keep up with larger competitors. Their limited fleet includes old passenger cars, vans, and 9-seater minibuses that are often outdated and not well maintained. Despite claims of personal service, customers frequently report slow responses and inconvenient rental conditions. The company's motto “regional - zuverlässig - fair” feels more like empty words, as hidden fees and unclear pricing can lead to unexpected costs. Pick-up and delivery services are inconsistent, causing frustration for local clients. Overall, Mietwagen Gelnhausen struggles to provide reliable and efficient mobility solutions, making them a less attractive option for both private and business customers.

Limited and poorly maintained fleet of passenger cars, transporters, and minibuses

Based only in Gelnhausen, with minimal reach in the Main-Kinzig-Kreis

Unclear pricing and hidden fees despite promises of fairness

Unreliable and slow customer service with inconsistent pickup and delivery

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Mietwagen Gelnhausen fleet

Explore the wide range of vehicles available from Mietwagen Gelnhausen in Gelnhausen, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

Mietwagen Gelnhausen rating

Discover a detailed overview of Mietwagen Gelnhausen’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about Mietwagen Gelnhausen - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-05

Honestly, I was disappointed. The website did not clearly mention extra fees for insurance which bumped up the cost significantly. The car itself was alright but the hidden charges left a bad taste. Would advise potential renters to carefully check all terms before booking here.

Mohamed Al-Farsi, Dubai, UAE

2 of 5 | ★★☆☆☆ | 2024-05-15

While the car was fine for my needs, the customer service was disappointing. Staff seemed indifferent and were slow to respond to questions. This lack of engagement made the experience less pleasant. Hopefully they pay more attention to customer care in the future.

Oleg Ivanov, Moscow, Russia

3 of 5 | ★★★☆☆ | 2024-05-08

What I enjoyed most was the variety of cars and flexible rental terms. The staff was welcoming and answered all my questions with patience. The booking process was easy from start to finish. I’d definitely recommend Mietwagen Gelnhausen to friends who are visiting Germany.

Emma Wilson, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-04-25

The overall rental process was okay, but I found the pricing on their website a bit misleading. The final amount charged was higher than expected due to mandatory fees not clearly disclosed. The car itself was good but the billing transparency needs improvement.

Jorge Ramirez, Mexico City, Mexico

3 of 5 | ★★★☆☆ | 2024-04-10

I rented a car from Mietwagen Gelnhausen while visiting Germany. The vehicle was clean and in good condition, which made my trip comfortable. However, the pickup process was a bit slow, and I think improving service timings would enhance the overall experience. Despite this, the car was reliable and the rates were fair.

Alicia Johnson, New York, USA

2 of 5 | ★★☆☆☆ | 2024-03-20

Cars were decent but staff had limited English skills, which made some conversations about insurance a bit challenging. I felt like more multilingual support would improve customer satisfaction considerably. The price was fair and cars drove well though.

Pierre Dubois, Paris, France

1 of 5 | ★☆☆☆☆ | 2024-03-05

I was caught off guard by the amount of paperwork and unclear rental rules. They didn’t explain terms and conditions properly, which led to confusion about fuel policy and mileage limits. This added unnecessary stress to my trip, which could have been avoided with better communication.

Takeshi Yamada, Tokyo, Japan

3 of 5 | ★★★☆☆ | 2024-02-27

This company is great if you want a straightforward rental without paying extra for luxury. The vehicles are simple but reliable, and the rates are competitive. Don't expect bells and whistles, but if you want a solid ride to get around, Mietwagen Gelnhausen does the job.

Zanele Khumalo, Johannesburg, South Africa

2 of 5 | ★★☆☆☆ | 2024-02-18

Der Service bei Mietwagen Gelnhausen war wirklich fix, was ich sehr geschätzt habe. Allerdings wirkte das Auto älter und nicht ganz so gepflegt wie auf der Webseite versprochen. Für eine kurze Fahrt hat das aber gereicht und der Preis war in Ordnung. Nicht perfekt, aber okay.

Lukas Schmidt, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2024-01-12

I faced major issues when the car broke down mid-journey, and the company was not reachable for help. This ruined my plans and caused a lot of stress. Not acceptable service for a rental company. Beware before booking here if you need guaranteed support.

Rajesh Patel, Mumbai, India

3 of 5 | ★★★☆☆ | 2023-12-01

I really liked how the team at Mietwagen Gelnhausen greeted me. They were friendly and explained everything carefully. The rental car was comfortable, and pickup was fuss-free. I’d recommend this place for travelers who want stress-free rentals. Just a tip: book early for best availability.

Sophie Martin, Sydney, Australia

3 of 5 | ★★★☆☆ | 2023-11-28

I was very pleased with how Mietwagen Gelnhausen handled my rental. They were very accommodating when I asked to extend my return date and handled the changes quickly with no issues. The car was comfortable and clean. Definitely a good choice when visiting the Gelnhausen area.

Helen Murphy, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2023-11-15

Look, the car smelled fresh and looked fly, made my trip lit for real. But the wait at the counter was way too long, and the dude didn't explain my insurance right. Not the worst but they gotta speed that stuff up next time, ya feel me?

Darnell Jackson, Chicago, USA

3 of 5 | ★★★☆☆ | 2023-10-05

Mietwagen Gelnhausen delivered on their promises; the car was in good condition, and the rental process was efficient. However, there was no added value or exceptional service that would make me choose them over competitors next time. It’s a safe, reliable option for straightforward rentals.

Maria Rossi, Rome, Italy

3 of 5 | ★★★☆☆ | 2023-09-30

Mietwagen Gelnhausen offered efficient, no-nonsense car rental service. Staff were professional though a bit aloof - it didn't feel very personal. The car was maintained well and the process was quick, making it a suitable choice for business travelers or those on a tight schedule.

Elsa Johansson, Stockholm, Sweden

Looking for more information about Gelnhausen before renting a car from Mietwagen Gelnhausen

Mietwagen Gelnhausen ★★☆☆☆