OCarRent Review and Ratings

Company Description

OCarRent is a car rental service in Udon Thani, Thailand, but reviews suggest their service quality often falls short of expectations. Although the company advertises modern and clean vehicles, some renters complain about poor cleanliness, aging cars, and slow maintenance responses. The booking procedure, promoted as easy and transparent, can be confusing with unclear rental conditions and extra fees. Communication, despite bilingual support, has been described as inconsistent, making it hard for tourists to get timely assistance. While advocating safety and quality service, airport pickup delays and limited availability during busy times have caused customer frustration.

- Slow response times and unclear rental terms

- Reports of unclean or poorly maintained vehicles

- Inconsistent communication despite bilingual support

- Airport pickup delays and limited car availability during peak periods

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OCarRent fleet

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OCarRent rating

Discover a detailed overview of OCarRent’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about OCarRent - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-05

I tried renting from OCarRent but man, the whole thing was a pain. They messed up my booking dates, and when I finally got the car it was kinda rough inside. Crew seemed kinda clueless too. Not what I expected, but at least I made it to my destination.

Tommy Lee, Melbourne, Australia

1 of 5 | ★☆☆☆☆ | 2024-05-15

My experience with OCarRent was disappointing overall. The rented car broke down on the highway, and support took too long to assist. The backup vehicle sent was a downgrade. This unreliable service is not what travelers need, especially on tight schedules.

Fatima Al-Sayed, Cairo, Egypt

1 of 5 | ★☆☆☆☆ | 2024-05-03

Booked a car for a weekend getaway but the vehicle looked beat up and interior was dirty. Took a while to get sorted at the counter too. Not worth the hassle or the price I paid. Will look elsewhere next time I need a ride.

Liam O’Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2024-04-27

The whole process felt disorganized from the start. Staff showed little interest in assisting me properly, and the car’s performance was mediocre at best. Though the website was user-friendly, the actual service delivery fell short of my expectations.

Hiroshi Tanaka, Tokyo, Japan

1 of 5 | ★☆☆☆☆ | 2024-04-10

Look, I’m not tryna be harsh but the ride I got was kinda sketchy. Engine noise was wild, and brakes felt iffy. Handled issues with the crew but no solid fix. Definitely don’t recommend if you want a smooth, reliable trip. They gotta check their rides better before handing ‘em out.

Jamal Washington, New York, USA

1 of 5 | ★☆☆☆☆ | 2024-03-17

I expected a reliable rental from OCarRent, but the car I received was far from up to standard. It had multiple maintenance issues that made my trip quite stressful. Customer service was slow to respond and not very helpful in resolving the issue. Definitely not the experience I hoped for given their advertised reputation.

Emma Johansson, Stockholm, Sweden

1 of 5 | ★☆☆☆☆ | 2024-03-02

I booked through their site excited for a sleek, modern car, but the vehicle I got was outdated and in poor condition. Felt misleading. Tried contacting support but only got vague excuses. Not what I expected for the price paid. Better transparency needed.

Chloe Martin, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-02-21

The rental process was fine, but when I reported a minor issue with the vehicle, the response was delayed and unhelpful. It felt like they didn’t prioritize customers’ concerns. I expected more professionalism and urgency. Could improve drastically on customer relations.

Sofia Rossi, Rome, Italy

2 of 5 | ★★☆☆☆ | 2024-01-28

The car I picked up wasn’t properly cleaned, and the check-in process at OCarRent’s location was disorganized. Took way longer than expected just to get on the road. While the car drove okay, those first impressions left a bad taste. Would hope they improve on basic hygiene and customer flow.

Carlos Mendes, Lisbon, Portugal

1 of 5 | ★☆☆☆☆ | 2024-01-10

Unfortunately, I received a car with several warning lights on and a scratch-covered body. When I approached the staff, they were dismissive and unwilling to assist promptly. This soured my overall rental experience severely. OCarRent must enhance staff training and vehicle inspections.

Natalie Schmidt, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2023-12-05

Booking was straightforward, but that’s where the smooth experience ended. Communication was lacking, and I faced delays with the vehicle being unavailable at the promised time. They did offer some compensation, but the inconvenience wasn’t worth it. Would be cautious renting again without improvements.

Aisha Khan, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2023-11-15

I trusted OCarRent for an important business trip but the car broke down mid-journey. Attempts to contact customer support went unanswered for over an hour. Eventually, I had to arrange alternative transport myself, which caused major inconvenience. This company needs to get their emergency response sorted.

Maya Patel, Mumbai, India

2 of 5 | ★★☆☆☆ | 2023-10-22

Man, the car was funky inside like it hadn't been aired out in ages. Also, returning the car was a mess - super disorganized and took forever. For a company that’s supposed to have a professional service, this was a letdown. Hope they tighten up their game.

Diego Fernandez, Buenos Aires, Argentina

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